Terms & Conditions

Terms & Conditions

The following terms and conditions apply to all transactions that take place on this website. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

Payments/Sales


Tax
All sales are tax-free if delivered out of the State of Florida. 

Payment Methods
Our secure server accepts all major credit cards via Paypal Checkout.

Coco Furniture Gallery does not accept checks and wire transfers. These payments must be made in full at the time of purchasing. Orders will be processed once the proper funds have cleared. 

User Warranties
In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.

Maintenance 

Our site is constantly under maintenance as we our adding new items to our site daily. In the given event that a price is incorrect, Coco Furniture reserves the right to refuse order due to the error. It is imperative that a customer call Coco Furniture at (305)203-3394 before placing order so that one of our knowledgable sale reps may assist in checking time frame as well as confirm pricing. 

Shipping Information

Delays
Delivery estimates are "good faith" estimates only. Coco Furniture Gallery will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes.

Items Received Damaged
Every shipment is insured in the unlikely event that damage occurs during transit. We request that you inspect your item(s) upon delivery. If your item(s) are damaged, print "Damaged Upon Arrival" where you are required to sign for the items and then refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we ask that you send us photographs via email, so that we can address and correct the situation.

Returns

Refunds are not issued except in the case of defective merchandise that we are unable to replace or repair. Returns made after the item(s) have been delivered and accepted must be pre-authorized by calling our customer service center at (305)203-3394. Orders with a value of $500, plus, which are cancelled after 24 hours of the original order date may be subject to a cancellation and restocking fee of up to 30%, in addition to any warehouse, labor and shipping charges incurred. Special orders and special item(s) CANNOT and WILL NOT be cancelled; NO exceptions. The actual cost of shipping the item to you will not be credited or refunded. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited. Claims for damaged items must be filed within 2 calendar days of delivery. Claims received after 2 calendar days of delivery will not and cannot be processed. Please remember to inspect your item(s) immediately upon delivery.  

Order cancellation
Orders with a value of $500, plus, which are cancelled after 24 hours of the original order date may be subject to a cancellation and restocking fee of up to 30%, in addition to any warehouse, labor and shipping charges incurred. Special orders and special item(s) CANNOT and WILL NOT be cancelled; NO exceptions. 

Refunds
All refunds are processed in the following manner: credit or debit card transactions placed online are refunded online within 7 business days of the refund request/approval date, cash or wire transfer transactions are refunded in the form of a Certified Cashier's Check or Company Check, which is sent by mail within 30 days of the refund request/approval date.

Manufacturer's warranty
Coco Furniture Gallery grants or implies no warranties on the performance of any products. All warranties provided, if any, are manufacturers' warranties, which are typically included in the packaging of the product(s). Should you need warranty service, contact Coco Furniture Gallery at (305)203-3394 and we will contact the manufacturer on your behalf. Coco Furniture Gallery WILL charge a mandatory $99.00 USD processing fee to cover initial warranty charges, an in-home inspection fee of $75.00 USD (if necessary), plus additional freight charges and pick-up/ delivery fees involved in servicing your product(s).